Refund policy

REFUND POLICY

At Cozling, your satisfaction is our priority. We want you to love every product you receive.

Returns We have a 30-day return policy. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your item.

To start a return, please contact us at support@cozling.com with your order number and photos of the item. We will assess each case individually and offer a refund or replacement where applicable. You do not need to send the item back to us.

Eligibility To be eligible for a refund or replacement, your item must be unused, in its original condition and packaging, and you must provide proof of purchase.

Damages & Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We will make it right as quickly as possible.

Exceptions We do not accept returns on sale items or gift cards.

European Union — 14 Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Please contact us at support@cozling.com to initiate this process.

Refunds Once your case has been reviewed and approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the payment.

If more than 15 business days have passed since your refund was approved, please contact us at support@cozling.com.